A concierge provides guests with information about locations and services outside of the hotel. Some organizations may require applicants to complete a preliminary training program prior to taking the certification exam. Schedule an appointment. 31 Dec 2021 accessed. Hotel concierges should have strong interpersonal skills, provide excellent customer service, and have the ability to maintain a composed and professional demeanor at all times. Based on job listings we analyzed, a hotel concierge’s duties typically involve: The hotel concierge is the first point of contact for customers and guests entering the hotel. The listings below may include sponsored content but are popular choices among our users. Certification and postsecondary education are recommended but not required for these positions. Prefer to get a call back? (2020) Posted: (2 days ago) The position of a concierge is for you if you like working with people and can quickly and easily solve problems. It is customizable and ready to post to job boards. Hotel concierges often work shifts and may be required to work evenings or weekends to accommodate this. The concierge can tell you how to get to the airport for less, where to find nearby … Concierges focus on helping guests save time and ensuring that things are as … Likewise, entry-level positions with event promoters may provide concierge candidates with the training needed to locate and reserve event tickets quickly. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. Not all people in this role receive health benefits, but a majority receive medical coverage, and just under half also receive dental coverage. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. Part 1 The Bureau of Labor Statistics predicts that this field will grow by 11 percent through 2026. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. A concierge requires no formal education beyond a high school diploma. Readers will find tips that they can take straight to the workplace to enhance their performance. You can post this template on job boards to attract prospect applicants. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. In case of emergencies, concierges help guests locate medical facilities, dentist offices or veterinary care hospitals. Answer the following questions to find the best school options for your degree. Hotel concierges in the 10th percentile earn around $24,000 annually, while the highest paid earn nearly $50,000 a year. The type of organization a hotel concierge works for will determine the exact roles and responsibilities they take on. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. They may book services for guests, such as transportation and activities. Where to Eat (Really!) Must complete an application online and submit transcripts for their highest degree earned. On-the-job training and/or certification might be necessary, depending on the employer. Job Brief: We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. "Hotel Concierge: Job Description & Career Requirements." Learn about the training, job duties and certification options to see if this is the right career for you. Some concierges acquire event tickets for guests, which could involve making reservations or payment under a guest's name. Find Schools. A general manager is responsible for a large number of tasks. The position of a concierge is for you if you like working with people and can quickly and easily solve problems. We’ve collected some of the best resources to help you develop a career as a hotel concierge: The Art and Science of the Hotel Concierge – this unique textbook details every aspect of working as a hotel concierge, covering everything from the essential skills needed to the latest reservations technology with illustrative stories and implementable tips, Professional Hotel Concierges – more than 2,300 people have joined this LinkedIn group for hotel concierges, making it a great place to network and share advice, tips, and techniques, The Concierge: Key to Hospitality – authors McDowell Bryson and Adele Ziminski provide information based on years of experience performing daily concierge functions, The Concierge Society – from interviews with concierges to networking tips, this blog has a great variety of posts and articles that teach and entertain. Duties and functions. In addition, you will be responsible to protect the hotel and its re… Research the requirements to become a hotel housekeeper. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. ), Study.com / Hotel Concierge: Job Description & Career Requirements. Several recognized organizations, such as the American Hotel and Lodging Educational Institute, provide certification programs for workers in the guest services industry. All rights reserved. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? 500+ ) of job Description template includes the list of most important hotel concierge works for will determine the roles. Information technology in-depth knowledge of local businesses, entertainment venues and travel options while the highest paid earn $... 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